Refunds, returns, and fulfillment.

Fulfillment

Vending purchases are fulfilled immediately at the machine after payment authorization. Products are not shipped or delivered to another location.

Qualifying refunds

Proof of a qualifying vending issue will result in a refund. Qualifying issues include a paid product that was not dispensed, an incorrect product, a duplicate or incorrect charge, or a product that was damaged, spoiled, or unsafe when dispensed.

Requesting a refund

Email [email protected] with the machine location, approximate date and time, amount, product or slot, payment reference or receipt, and a description of the problem. Include a photograph when relevant. Approved refunds are returned to the original payment method. Bank processing times may vary.

Returns

Because products are food and beverages dispensed for immediate consumption, successfully dispensed products are final sale and are not accepted for return unless damaged, spoiled, unsafe, or incorrect.

Cancellations

A customer may abandon checkout before payment. Completed vending transactions cannot be cancelled after the machine has successfully dispensed the selected product.

Disputes

Please contact support first so we can investigate and resolve a vending problem. Nothing in this policy limits rights that cannot legally be waived.